Terms of service

Last Updated: September 17, 2026

Welcome to NeatPrep. These Terms of Service govern your access to and use of the NeatPrep website and your purchase of products through our online store.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Our Store

NeatPrep operates an online retail store offering products directly to customers through our website.

These Terms apply to all visitors, customers, and users of our website.

2. Eligibility

You must be legally capable of entering into a binding agreement to use our website and purchase products.

By placing an order, you confirm that the information you provide is accurate, complete, and current.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, availability, and pricing displayed on our website are accurate.

However, minor differences in product appearance, color, or packaging may occur due to screen settings, manufacturing updates, or other circumstances.

If we discover a material error in a product description or price, we may contact you before processing the order or cancel the affected order and provide an appropriate refund.

4. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to limit quantities, discontinue products, or update product availability at any time.

If a product you ordered becomes unavailable after your purchase, we will notify you and provide an appropriate resolution, which may include a refund of the unavailable item.

5. Pricing and Payment

All product prices displayed on our website are stated in U.S. dollars unless otherwise indicated.

The applicable product price, shipping charges, and other applicable charges will be displayed before you complete your purchase.

Our current standard shipping rates are:

Orders of $100 or more: Free standard shipping
Orders below $100: $7.95 standard shipping

Standard delivery is estimated at 3–5 business days after the order has been processed and shipped.

We may update product prices and shipping charges from time to time. Price changes will not affect an order that has already been accepted and confirmed, except where required by applicable law or where an obvious pricing error has occurred.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation email. An order confirmation acknowledges that we received your order but does not necessarily constitute final acceptance of the order.

We reserve the right to refuse or cancel an order when reasonably necessary, including in situations involving:

Product availability issues
Incorrect pricing or product information
Suspected fraudulent or unauthorized transactions
Incorrect or incomplete customer information
Shipping restrictions
Other circumstances permitted by applicable law

If we cancel an order after payment has been received, we will refund the amount paid for the canceled portion of the order using the original payment method where reasonably possible.

7. Shipping and Delivery

We ship eligible orders within the United States.

Orders are generally processed before being handed to the shipping carrier. Standard delivery is estimated at 3–5 business days after shipment.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, incorrect addresses, high shipping volumes, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

We offer a 30-day return period beginning on the date you receive your order, subject to the conditions stated in our Return & Refund Policy.

Eligible products generally must be unused, in their original condition, and returned with applicable original packaging and accessories.

Customers are responsible for return shipping costs for eligible change-of-mind returns unless otherwise stated in our Return & Refund Policy.

Products that arrive damaged, defective, or incorrect should be reported to our customer service team so that we can review the issue and provide an appropriate resolution.

For complete information about return eligibility, return procedures, shipping costs, and refunds, please review our Return & Refund Policy.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.

Once an order has been shipped or entered the fulfillment process, cancellation may no longer be possible. In such cases, the applicable Return & Refund Policy will apply.

10. Payment Security

Payments are processed through secure payment-processing systems.

You agree to provide valid and accurate payment information and authorize the applicable payment provider to process the amount due for your purchase.

We do not intentionally store complete payment card information on our own systems when payment processing is handled by a third-party payment provider.

11. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for activities conducted through your account.

You agree to provide accurate and current information and to notify us if you believe your account has been accessed without authorization.

12. Prohibited Uses

You may not use our website:

For any unlawful purpose
To violate applicable laws or regulations
To commit fraud or facilitate unauthorized transactions
To interfere with the security or operation of the website
To attempt to gain unauthorized access to our systems
To submit false or misleading information
To copy, reproduce, or misuse website content without authorization

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, customers, systems, or legal rights.

13. Intellectual Property

Unless otherwise stated, the content available on our website, including text, product descriptions, graphics, logos, images, designs, and other materials, is owned by or licensed to NeatPrep and is protected by applicable intellectual property laws.

You may use the website for personal and lawful shopping purposes only.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit website content without our prior written permission.

14. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics services, hosting providers, and other technology services.

Third-party services may have their own terms and privacy policies.

Our website may also contain links to third-party websites. We are not responsible for the content, availability, security, or privacy practices of third-party websites.

15. Disclaimer

Our website and its content are provided on an "as available" basis.

To the extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, error-free, secure, or completely free from technical issues.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, NeatPrep will not be responsible for indirect, incidental, special, consequential, or similar damages arising from the use of our website or products, except where such limitation is prohibited by law.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless NeatPrep and its service providers from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

18. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices available to you.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the beginning of this page.

Your continued use of the website after updated Terms are posted means that you acknowledge the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms are governed by the applicable laws of the State of Texas and the applicable federal laws of the United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms limits any mandatory consumer rights or protections that apply to you under applicable law.