Privacy policy

Last Updated: September 17, 2026

At NeatPrep, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

Create an account
Place an order
Contact our customer service team
Subscribe to promotional communications
Submit a contact form
Request a return or refund
Participate in surveys, promotions, or other website activities

The information we may collect includes:

Full name
Billing and shipping address
Email address
Telephone number
Order and transaction information
Customer service communications
Information you voluntarily provide when contacting us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, referring pages, pages viewed, and general website usage information.

2. How We Use Your Information

We use personal information only for legitimate business purposes, including:

Processing and fulfilling orders
Processing payments
Delivering purchased products
Providing order confirmations and shipping updates
Providing customer service
Processing returns, refunds, and exchanges
Responding to questions and requests
Maintaining and improving our website
Detecting and preventing fraud, abuse, and unauthorized activity
Maintaining website security
Complying with applicable laws and legal obligations
Sending marketing communications when permitted by applicable law and, where required, with your consent

We do not use personal information for purposes that are unrelated to the purposes described in this Privacy Policy without providing appropriate notice where required.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not intentionally store complete credit card or debit card numbers on our own systems when payment processing is handled by a third-party payment provider. Payment information is transmitted through secure payment-processing systems operated by the applicable payment provider.

Customers should only enter sensitive payment information through secure checkout pages.

4. Sharing of Personal Information

We may share information with trusted service providers when reasonably necessary to operate our business and provide services to you.

These service providers may include:

Payment processors
Shipping and delivery providers
Order fulfillment providers
Website hosting and technology providers
Customer service providers
Fraud prevention and security providers
Analytics and website performance providers

These providers may access personal information only to the extent reasonably necessary to perform services on our behalf.

We do not sell customer contact information to third parties.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, website, or business.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help us operate the website, remember preferences, understand website usage, maintain security, and improve the customer experience.

Cookies may also be used by certain third-party services that support website analytics, advertising, or other website functions.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

6. Analytics and Website Performance

We may use analytics technologies to understand how visitors use our website, including information such as pages visited, time spent on the website, browser type, device type, and general interaction patterns.

This information helps us improve website functionality, product presentation, customer service, and overall user experience.

7. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send information about products, promotions, offers, or other updates.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the relevant communication.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, or customer service messages.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our website uses security measures designed to protect information transmitted through the website, including SSL/HTTPS technology where applicable.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When personal information is no longer reasonably required, we may securely delete or anonymize it where appropriate.

10. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information, subject to applicable legal requirements
Opt out of certain marketing communications
Ask questions about how your information is collected and used

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage customers to review the privacy policies of third-party websites before providing personal information.

13. California Privacy Rights

If you are a California resident, applicable California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include requesting access to, correction of, or deletion of personal information and opting out of certain activities involving personal information.

To submit a privacy request, please contact us using the contact information below. We will process eligible requests in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, applicable laws, or privacy practices.

When we make changes, we will update the Last Updated date at the beginning of this policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.