Shipping policy

Last Updated: September 17, 2026

At NeatPrep, we are committed to providing a simple, reliable, and convenient shipping experience for our customers in the United States.

Shipping Rates

We offer standard shipping throughout the United States according to the following rates:

Order Subtotal	Shipping Fee	Estimated Delivery
$0 – $99.99	$7.95	3–5 business days
$100 or more	FREE	3–5 business days

Orders totaling $100 or more qualify for free standard shipping.

Orders below $100 are subject to a flat $7.95 standard shipping fee.

Delivery Time

Standard orders are estimated to arrive within 3–5 business days after the order has been processed and shipped.

Delivery times are estimates and may vary depending on the destination, carrier conditions, weather, holidays, or other circumstances beyond our control.

Order Processing

Orders are processed and prepared for shipment after payment has been successfully confirmed. Once your order has shipped, you will receive a shipping confirmation email with available tracking information.

Please note that weekends and U.S. holidays may affect processing and delivery times.

Tracking Information

When tracking information is available, we will provide it to you by email. You can use the tracking number to monitor the progress of your shipment through the applicable carrier.

Shipping Address

Please make sure that your shipping address is complete and accurate when placing your order. We are not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If you need to correct your shipping address, please contact our customer service team as soon as possible after placing your order. We cannot guarantee that address changes can be made after an order has entered the shipping process.

Delivery Delays

While we work to provide timely delivery, estimated delivery dates are not guaranteed. Delays may occur due to severe weather, carrier disruptions, holidays, incorrect addresses, high shipping volumes, or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact our customer service team for assistance.

Shipping Restrictions

Our standard shipping policy applies to eligible orders shipped within the United States. Certain locations, oversized items, or special products may be subject to additional shipping restrictions or charges, where applicable.